Privacy Policy

1. Introduction

Welcome to MUNDO Real Estate Platform ("MUNDO," "we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Platform").

By accessing or using our Platform, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Platform.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number)
• Account credentials (email and encrypted password)
• Profile information (profile picture, preferences)
• Communication records with real estate agents
• Property inquiry details and messages

2.2 Property Search Data

We collect information about your property searches and preferences:

• Search criteria (location, price range, property type, features)
• Saved properties and favorites
• Saved searches and property alerts
• Property viewing history
• Tour scheduling requests

2.3 Technical Information

We automatically collect certain technical information:

• Device information (device type, operating system, browser type)
• IP address and approximate location
• Usage data (pages visited, time spent, click patterns)
• Referral sources
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Providing Our Services

• Creating and managing your account
• Displaying relevant property listings
• Facilitating communication with real estate agents
• Processing property inquiries and tour requests
• Sending property alerts based on your saved searches

3.2 Personalization

• Providing personalized property recommendations
• Remembering your preferences and search history
• Customizing your experience on our Platform

3.3 Communication

• Responding to your inquiries and requests
• Sending service-related notifications
• Providing customer support
• Sending marketing communications (with your consent)

3.4 Analytics and Improvement

• Analyzing usage patterns to improve our Platform
• Understanding market trends and user preferences
• Developing new features and services
• Ensuring the security and integrity of our Platform

3.5 Legal Compliance

• Complying with applicable laws and regulations
• Responding to legal requests and preventing fraud
• Protecting our rights and the rights of others

4. Information Sharing

4.1 Real Estate Agents

When you submit an inquiry about a property or request a tour, we share your contact information and inquiry details with the relevant real estate agent or property owner. This sharing is necessary to facilitate the services you request.

4.2 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our Platform, including:

• Cloud hosting and infrastructure providers
• Email service providers
• Analytics providers
• Payment processors
• Customer support tools

4.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure password hashing using industry-standard algorithms
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

To exercise any of these rights, please contact us at privacy@vista-mundo.com. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Platform. These include:

• Essential cookies: Required for the Platform to function properly
• Functional cookies: Remember your preferences (e.g., dark mode, language)
• Analytics cookies: Help us understand how users interact with our Platform
• Marketing cookies: Used to deliver relevant advertisements (with consent)

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our Platform.

8. Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your data internationally, we implement appropriate safeguards in accordance with applicable law, including standard contractual clauses approved by the European Commission.

11. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or legitimate business purposes.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our Platform and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: